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At Urban Greenspace, we value your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our website, mobile app, or services.
Please read this policy carefully to understand our views and practices regarding your personal data. By accessing or using any part of our services, you agree to the terms of this Privacy Policy.
We collect personal and non-personal information to provide you with a seamless shopping and service experience. This includes:
Name, phone number, email address, billing and shipping address
Account credentials (only encrypted)
Payment-related information (processed securely via third-party payment gateways)
Any communication or reviews you post on our platform
Browser type, operating system, device information
IP address, geolocation (with consent)
Usage statistics, clickstream data, and referring website URLs
We use the collected data to:
Process and fulfill your orders
Improve our products, services, and user experience
Communicate updates, offers, or order-related information
Personalize content based on preferences and browsing patterns
Prevent fraud, abuse, and other unauthorized activities
Comply with legal obligations
Urban Greenspace does not store or process your payment details. All online transactions are securely handled by trusted third-party payment gateways with industry-standard encryption.
We use cookies, pixels, and other tracking technologies to:
Maintain your login session
Remember your preferences
Analyze traffic and site performance
Show relevant ads or promotions (if opted-in)
You can control or delete cookies through your browser settings. Disabling cookies may impact your ability to use certain features.
We never sell or rent your personal data. However, we may share it with:
Trusted third-party partners who assist in logistics, payments, marketing, analytics, or customer service
Legal authorities, if required for compliance, investigations, or enforcing our rights
In case of a merger, acquisition, or transfer of assets—where user information may be part of the transaction
All third-party service providers are contractually obligated to handle your data responsibly and in accordance with applicable laws.
When using our mobile app, we may request permissions for:
SMS (for OTP verification)
Location (for service availability)
Camera or storage (for user uploads)
You have full control to grant or deny these permissions via your device settings.
We retain your information only as long as needed for business, legal, or regulatory purposes. All sensitive information is encrypted and stored on secure servers with limited access.
We implement appropriate technical and organizational safeguards to protect your personal information from loss, misuse, unauthorized access, disclosure, or destruction.
Depending on your location, you may have the right to:
Access, update, or delete your personal data
Withdraw consent for marketing communications
Request data portability
Raise a complaint regarding data misuse
To exercise any of these rights, please contact us at the email provided below.
Urban Greenspace does not knowingly collect data from children under the age of 13. If we become aware that a child has provided us with personal information, we will take immediate steps to delete such data.
Our platform may include links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. Please review their respective policies before sharing any data.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” Continued use of our services constitutes acceptance of the updated policy.
If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, please reach out to:
Grievance Officer
Name: Urban Greenspace
Email: support@urbangreenspace.in
Phone: +91-9604640227